Friday, April 9, 2010

A wakeup call for the Australian Lotus Channel

Yesterday we completed the third of our free two-day Domino R8.5 Proof of Technology seminars which takes the cumulative total of attendees to well over fifty, and we've had some interesting feedback about the seminars:
  • Customers love getting two full days of technical training and product positioning for free. I think the most popular session in the last seminar was the one about the best methods to counter the suggestion that their organizations should move to Exchange and Outlook. We'll be expanding that session for our next seminar in June

  • Some of our competition admire the idea and at least two of them are now putting on their own free Lotus-centric seminars (according to friends of mine who work in those companies). I've heard that imitation is the sincerest form of flattery so thanks for the compliment guys.

  • Some of our competition hate the idea and claim that these seminars causes 'disharmony' in the Lotus sales channel because their present customers might wind up attending a seminar put on by another Lotus Business Partner. Well, Bollocks to them! IMHO the Customer is King and is entitled to talk to any and all Lotus Business Partners and to pick and choose between them to get the best mix of services. If our efforts in running these seminars makes another Business Partner feel 'disharmonized' then perhaps they need to ask themselves what are *they* doing to offer a better service to their customers.
These seminars will continue as long as the customers want them. We have our first Sametime/Quickr seminar running in May and the fourth Domino R8.5 Proof of Technology will be running in June. Now maybe those Australian IBM/Lotus Business 'Partners' who have been ignoring the Lotus portfolio will start talking to their current customers about the Lotus product range.

Because if they don't then we will...


John Turnbow said...

Keep pushing Graham! Don't worry about the others, not an issue. Just keep doing what you are doing!

Peter Presnell said...

Congratulations... I don't think we see anywhere near enough of this type of initiative. Keep up the GREAT work.

Brownie said...

Ignore the nah sayers Graham. You are doing a great job promoting the cause. My view has always been that the more we all promote the platforms we love the more clients will support and run with them. As the ocean rises all good boats float! (in other words we all benefit).

lily gossip said...

I agree with you wakeup call for the Australian Lotus Channel
It is very useful