- Customers love getting two full days of technical training and product positioning for free. I think the most popular session in the last seminar was the one about the best methods to counter the suggestion that their organizations should move to Exchange and Outlook. We'll be expanding that session for our next seminar in June
- Some of our competition admire the idea and at least two of them are now putting on their own free Lotus-centric seminars (according to friends of mine who work in those companies). I've heard that imitation is the sincerest form of flattery so thanks for the compliment guys.
- Some of our competition hate the idea and claim that these seminars causes 'disharmony' in the Lotus sales channel because their present customers might wind up attending a seminar put on by another Lotus Business Partner. Well, Bollocks to them! IMHO the Customer is King and is entitled to talk to any and all Lotus Business Partners and to pick and choose between them to get the best mix of services. If our efforts in running these seminars makes another Business Partner feel 'disharmonized' then perhaps they need to ask themselves what are *they* doing to offer a better service to their customers.
Because if they don't then we will...