Friday, April 24, 2009

eProductivity v. Domino Web Access - A tough choice

I'm putting my review of eProductivity on hold because I've run up against a technical anomoly. I run a Domino 8.5 mail client and use Domino Web Access for mail at least a half dozen times a week. At present the eProductivity template doesn't support DWA and I need to make a choice between the tools.

DWA wins out because I need to keep my business going. When eProductivity does support DWA then I'll install the new template and resume my review. It's a real teeth-grinding shame because I could see how eProductivity was ... well... making me more productive.

Eric, you're invited to post a response here to comment on your plans and schedule for eProductivity and DWA.


Adam Brown said...

G'Day Graham,

You are right. This is definitely a show stopper for me as well. I have shown eProductivity to a few clients but as soon as they know DWA is a problem they loose interest. Eric I would suggest this to be a pretty high priority capability for most users.

Eric Mack said...

Hi Graham, thank you for your post. I have enjoyed reading your blog and learning from your experience. At your invitation, I am posting a portion of the response that we sent you from tech support:


Hello, Graham. Thank you for your inquiry. I have news that may or may not be good for you, depending on your need.

Here's the note from our FAQ page:Can I use eProductivity for web mail?Yes and No. The current version of eProductivity is web-capable, that is, it works on the web but does not support DWA, iNotes or specific eProductivity functionality. We have plans to provide a web-version of eProductivity in the future. Included in our roadmap is support for a variety of platforms, including Web, SmartPhone, and iPhone. Timing of these will be dictated by market opportunities and our next release of eProductivity, which will be based on the Notes 8.5x design.

Graham, I would be happy to discuss this with you. Meanwhile, because we are in different time zones, here are a few options:

1. Use the basic webmail functionality at this time until we release the fully web-enabled version.
2. Use a mobile device for remote access (e.g. a BlackBerry)
3. If full-featured web access is essential, then you may choose to uninstall eProductivity. You can reinstall eProductivity at any time. You will not lose any of your data, however all links between projects and actions will be removed.

I wish I had better news for you. Fortunately, for the majority of our users this has not been an issue. This is because they either a) use a mobile device e.g. Blackberry, b) do not use web access, or c) are prohibited from using web access. When we did our internal design review we concluded after speaking with our clients that it would be better to forgo web access of eProductivity at this time and focus on the R8.5x version instead.

* * Private information deleted * *

I hope that I have adequately answered your questions. I'm sorry that I do not have an immediate fix for your inquiry but I hope that the roadmap will encourage you to look favorably on what we have done so far and where we are headed.

I really appreciate your blog posts and learning from your experience. Thank you!

I look forward to speaking with you in person.



Graham, Adam, I appreciate your feedback. I would be happy to talk with you by phone/skype to answer any additional questions you may have. I hope that when we have the features you require that you will consider re-evaluating eproductivity as your a solution to help you get things done with Lotus Notes.

Sincerely yours,

Eric Mack,

Eric Mack said...

Hello Adam,

Thank you for your comment. To date, the feedback that we are getting from our users is that web access is less important to them than other productivity features. There may be many explanations for this, including the fact that many of the users we serve are not permitted web access to their email for security reasons. Also, 60-70% of the users of our product have a BlackBerry which lowers their need for web access.

And, if you (or anyone else) would like to evaluate eProductivity for yourself, I would be happy to provide you with an evaluation key.

Adam, I do have any record that you have evaluated eProductivity; so I have no record of anyone on our team interacting with you to get your feedback about DWA.

I would be happy to talk with you further about this, if you are willing. I would like to understand any opportunity/needs you may have.

Sincerely yours,

Eric Mack