I don't like making posts like this but I figure its the most effective way of embarrassing IBM into actually doing something about fixing up its archaic and poorly maintained web site.
I recently passed my certification exams for R8.5 System Administration and Application Development and sought to claim the exam fees back from IBM under the 'You Pass - We Pay' benefit included with my annual IBM/Lotus Partner fees.
If you google IBM + 'You Pass - We Pay' and select the second document displayed "You Pass/We Pay Reimbursement Claim Form", then you wind up with a claim form and claim process valid for January 1st, 2000 to June 30th, 2001 complete with fax numbers ... what's a fax number used for again? Don't remind me!
Even worse than that is the fact that there is no way to navigate to the 2009 claim form. Having fought with IBM's web site before, I knew enough to admit defeat early in the game. I logged into Partnerworld and traced through the menus until I found the screen offering me a download of the current claim form in Lotus Wordpro or Microsoft Word format.
Sorry guys... I use Lotus Symphony. It's a great product that's been available for a couple of years now and I really think you guys at IBM should try it out sometime soon. Now since I don't have a copy of Wordpro or Microsoft Word and your document won't load in WordPad (see error below) then can someone tell me how I can claim back my exam fees?
Shame on you IBM - go and fix up your own backyard.