Late last year I had a response from an IBMer to a bug post on my blog which said, in the friendliest possible manner, that it was better to report bugs directly to IBM than to just blog about them. Normally I do both - but in this case I had just blogged about the issue and hadn't raised a bug report. Leaving that particular bug aside for the moment, I want to consider whether blogging about bugs is a positive contribution to the Yellowverse. On the Down side ...
- the risk of triggering a beat-up by Microsoft PR - "Lotus bloggers snub IBM software!!!"
- uh... [open to suggestions here]
- the possibility of getting a workaround from some otherwise unknown Yellow Bleeder who has a better understanding of the problem than I do.
- the possibility of getting a permanent bug fix from some otherwise unknown Yellow Bleeder who has a better understanding of the problem than IBM does.
- a public warning to other Users that 'Here Be Dragons' and to tread carefully.
- gratuitous gratification at holding up IBM's dirty underwear? Maybe ;)
- a Great Reversal of the traditional vendor lock on information where the supplier can continue to deny the occurrence of the bug and there is absolutely *Nothing* that the end user can do to get more information.
- a new ability for the individual to publicly prod IBM with a pointed stick and keep Big Blue focused on fixing bugs quickly, or as Gavin said in his reply - "Somehow, blogging seems to make IBM just that little more responsive."