- IT resolution No. 1: Let employees use any PC they want: It's easy for Infoworld to say let the user take responsibility for supporting their own non-standard computers but the reality is that when users hit a dead end it's always IT that has to come to the rescue. Allowing non-standard computers also ends the tried and true technique of swapping out a flaky computer with a standby box and sending the offending unit into the rebuild and reformat queue. Infoworld suggests that "Trying to control all the endpoints is a losing game" but I don't see how they justify that comment. Just tell the users that they can have any computer they want as long as they choose the one that's sitting under their desk right now.
- IT resolution No. 2: Let employees use any smartphone they want: Frankly I don't care what technology the new hires used in University and want to cuddle up with in the privacy of their cubicle. See my previous answer. The alternative is for IT to support a Blackberry server plus an iPhone server plus every other push server ever invented and as far as I'm concerned if people are working with company assets then they need to dance to the company's technology tune. If they've got a great idea about a new technology then they should prepare a proper business case and IT management can review it . If they can't be bothered preparing a proposal and won't accept the existing corporate technology then they can get another job. Once again Infoworld suggests that "Trying to control all the endpoints is a losing game" but if IT just refuses to forward the corporate email to the Boy Wonder's dinky Linux earphone-cum-gamesconsole then I'd say IT just won that game.
- IT resolution No. 3: Shift to Web-style apps: There is some merit in this proposal but web-style apps have been in use for most of the Noughties. This must really have been a slow news day for Infoworld.
- IT resolution No. 4: Map out a strategy for the use of client virtualization: This is newer technology than web apps but it's hardly a radical idea.
- IT resolution No. 5: Deploy collaboration platforms: You mean like the Lotus Notes/Domino platform with 20+ of solid development behind it? Alas no, the article mentions Google Docs and Microsoft Sharepoint but not Lotus Domino. Maybe IBM hasn't taken this journalist out for a free lunch recently...
There are exceptions to every rule and that includes the rules I suggest for Resolution One and Two. Maybe the key Knowledge Workers in the company can justify bringing their own laptop to work but if they want to introduce a new Smartphone technology into the company then IT needs to quantify (and charge back) the additional support expenses they generate. And I don't doubt that freshly-minted university graduates can provide valuable input into the corporate computing strategy but beware the fate of the IT Man(ager), the NewlyHired Boy and the Infrastructure Donkey.
So that's another thirty minutes wasted... five minutes to read the pointless Infoworld article and twentyfive minutes to write a grumpy blog post about it.