Monday, March 29, 2010
Guess the identity of the Faceless Consulting Company
I'm always intrigued to find faceless consulting companies popping up to service the Notes market. You know the sort... "We're experienced in Notes yada yada and you can email us at 'firstname.lastname@example.org' to talk to our expert technicians"..., but there's no names, no IBM certifications and certainly no 'feel-good' factor about who you might be dealing with. Sure, they may have a cool web-site but you can check here to see what I think of consulting companies who have cool web-sites. They say they are 'certified for IBM Lotus software', but there is no information about their certified software package.
Hey, it's a free internet and people can build whatever sites they like (subject to IBM's permission to use the IBM + Lotus logo), but would you as a customer ever contact such a site? Even if they had the most skilled Notes people in the world I wouldn't use them. I find there is something disturbing about people who won't back up their claims of competency with their own name.
So go and check out our new competitors in the Sydney market and add your two cents about their identity. My guess is that it's a full time employee of another consulting company who's about to jump ship and is putting their stake in the ground. When the day comes in a month or three then they'll add the face and name. I could be wrong, but it's fun to guess.
If you are currently managing a Notes consulting company in the Sydney market then perhaps ask yourself if any of your employees who live in Randwick and have worked for Qantas, Accenture, HSBC Australia, Lumley General Insurance, MasterFoods, Lloyds of London, Ernst & Young and Star City Casino (as claimed on the web site) have been a bit twitchy lately. It may be time to call them into your office for a quiet conversation.