CRN: Do you ever pitch Google Apps and Microsoft Exchange to the one customer?
Cooper: We won't do that. We would make a decision for the client and go in with one or the other. We wouldn't put ourselves in the position of doing a bakeoff.
Roberts: If we're engaging at a strategic level where we are helping them put their roadmap forward, then we would possibly encounter that situation. But I think if that would be the case we would be above the line and wouldn't be eligible to do the implementation.
It would be seen that we would have a conflict of interest in the decision.
So my questions to these gentlemen - who I'm sure are likable chaps - are:
What would they say to Microsoft if SMS decided to pitch Google to a client who is currently using MS software which was sold to them by SMS?
Is Microsoft supposed to walk away from trying to rescue their client?
Would they be upset if Microsoft introduced another MS Partner to that client?
- How do they justify the statement 'We would make a decision for the client....'. Isn't the client supposed to be the one making the decisions based on information provided by the resellers?