We have an eight year old Whirlpool dishwasher which died recently. A service technician came out and unsuccessfully tried some fixes before deciding that the problem lay in the circuit boards. I can accept that - dishwashers create lots of steam and there may be corrosion on a contact somewhere. The technician disappeared to get information on replacing the board and nothing happened for a fortnight until we followed up with a series of phone calls.
To cut a long story short, we had a call last night from a person working in spare parts who advised up that the parts were now available - two separate circuit boards costing $450 and $500. So add in a service call and we were probably looking at over $1,000 to fix our dishwasher.
- Why couldn't the technician who came out to see us figure out which of the boards were faulty - the spare parts person didn't know.
- Could replacing just one of the boards fix the problem? - the spare parts person didn't know.
- If replacing the two circuit boards didn't fix the problem then would we get the cost of those parts refunded? - Of course not... now did we want the parts or not?
Both the technician who made the original service call and the person selling us the parts were courteous but I can't say the same for the corporate policy on repairing their equipment. I'll send this information to Whirlpool and if they want to give me their give me their version of the story then I'm happy to give them equal time on this blog.
NOTE: It wasn't a Whirlpool technician who originally came out to see us - it was an appliance service organization - but if Whirlpool authorizes them to resell Whirlpool parts and service Whirlpool equipment then Whirlpool will cop the PR flack when it all goes wrong.
"Guess who's mum won't be buying another Whirlpoool".